Privacy Policy

1. Your Privacy Matters
At MonsterCreek.com, we value your trust. This policy covers the MonsterCreek.com website and Monster Creek mobile apps.

2. What We Collect
When you create an account, place an order or contact us, we collect the information you provide, such as your name, email address, username, phone number, billing and shipping addresses, order history, and message or review content. Payment details are processed by our payment providers, and we retain transaction information needed to manage your order. Browsing the shop and Cryptid Encyclopedia does not require an account.

3. How We Use It
We use information to manage accounts, process purchases, fulfil orders, send order updates, provide customer support, protect security, understand website and app usage, and measure advertising performance.

4. Service Providers and Advertising Measurement
We do not sell or rent customer account details. We share information with service providers for payment processing, order fulfilment, hosting, email, security and customer support. Usage and purchase conversion information is also sent to Google for advertising measurement, as described below.

5. Secure Transactions
Our website and app use secure connections (HTTPS) to protect data transmitted to our services. Payments are handled through our payment providers.

6. Cookies, Analytics and Advertising
We use cookies and similar identifiers for shopping cart and account features, analytics, and advertising conversion measurement. Services include Google Ads and Google Tag Manager, and Automattic/Jetpack/WooCommerce. These services may receive IP addresses, approximate country or region derived from an IP address, browser or device identifiers, pages viewed and interactions, and purchase conversion details such as transaction identifiers and order value. When browsing the website in a web browser, you can control cookies through your browser settings. Read Google's Privacy Policy and Automattic's Privacy Policy for information about those services.

7. Access, Correction and Deletion
You can request access to, correction of, or deletion of your personal data by emailing info@whartoncreativecompany.com. To delete a customer account, sign in to My account, choose Delete Account, enter your password, and choose Delete my account. See Delete your Monster Creek account for web-based deletion steps, assistance and details about retained data. Account deletion removes your customer profile, saved account details, login access, and associated comments or reviews. We may verify ownership before processing a request.

8. Order Records and Retention
Account deletion does not cancel orders or automatically remove order and transaction records. We keep those records separately for fulfilment, accounting and security. We do not currently have a fixed retention period for order and transaction records. Contact us to request deletion of personal data in those records; some records may need to be retained for fulfilment, accounting, security or legal obligations.

9. Updates
If we make changes to this policy, we will update it here and notify you if needed.