This page covers Monster Creek website and mobile app customer accounts. You can delete your account using a web browser, without installing the app.
Delete your account
- Open My account and sign in.
- Choose Delete Account.
- Enter your account password and choose Delete my account to confirm.
Deletion removes your customer profile, saved account details, login access, and comments or reviews associated with the account. You will be signed out after confirmation.
Order records and other retained data
Deleting your account does not cancel an order. Order and transaction records are kept separately for order fulfilment, accounting, and security, and are not automatically removed with your account.
We do not currently have a fixed retention period for order and transaction records. To request deletion of personal data in an order record, contact us using the email below. Some records may need to be retained for fulfilment, accounting, security, or legal obligations.
Request deletion or get help
If you cannot sign in, or want to request deletion of other personal data, email info@whartoncreativecompany.com from the email address associated with your account. Use the subject Monster Creek account deletion and include your username or relevant order number. Do not send your password. We may need to verify account ownership before processing the request.
Read our Privacy Policy for more information.